Frequently Asked Questions
Last Updated: April 2014
This document contains a list of frequently asked questions. Please take a moment to see if your problem has already been answered before contacting support.
General Frequently Asked Questions
How do I contact support?
Telephone: 07809 054767
Who are 123connect?
123connect are one of our web hosting service providers. They look after some of our London-based web servers around the clock.
E-mail Frequently Asked Questions
- What is Webmail?
- Where is Webmail?
- Where can I add/remove/edit my mailboxes?
- How do I add and remove email accounts?
- Why am I getting bounce-back messages about viruses I did not send?
What is Webmail?
Webmail is a way to send and receive e-mail from any computer connected to the Internet by using a web browser.
Webmail allows you to access your email from anywhere. However, backups are not guaranteed on the mailservers and as such we do not recommend storing important emails online.
Where is Webmail?
For 123connect hosting: http://webmail.yourdomainname.co.uk/
For Gandi hosting: https://webmail.gandi.net/
Where can I add/remove/edit my mailboxes?
For 123connect or Gandi hosting, please contact us to edit mailboxes.
How do I add and remove email accounts?
Contact us and we will add or remove an account for you.
Why am I getting bounce-back messages about viruses I did not send?
See our section on email viruses
Website Frequently Asked Questions
- Where can I find my web site's stats?
- Which browsers do you design for?
- What screen resolution do you design for?
Where can I find my web site’s stats?
Please contact support for information. We usually link your website to a Google Analytics account.
Which browsers do you design for?
We design your site to look good in Internet Explorer (versions 9+), Firefox (versions 26+), Opera (versions 17+), Chrome (versions 31+) and Safari (versions 6+).
In most cases your site will degrade so it is accessible in older browsers although it may not look as fancy.
We can design your site to work with other browsers but this will incur a fee.
What screen resolution do you design for?
We use responsive techniques to deliver your website to any device such as mobile, tablet or desktop, no matter its screen resolution.
This is the end of the FAQ list. Have we answered your question? If not please contact us.